Fees

Home visit fees

Out-of-pocket fee

(the gap)

Up-front fee
Consulted before 11pm $75.00 $230.40
Consulted after 11pm $75.00 $258.15
  • An additional $25 fee applies on public holidays.
  • An additional $100 out-of-pocket charge applies for visits to hotels.
  • Patients without Medicare cover are charged a private fee, which is the same as the up-front fee shown above: $230.40 before 11pm and $258.15 after 11pm.
  • Because we charge a gap for home visits, DVA Gold cardholders are billed as Medicare patients at the fees shown above.

Telehealth fees

Length of consultation

If you are eligible for a Medicare rebate

(Check if you are eligible)

 If you are not eligible
Up to 15 minutes Bulk billed $70.00
15 to 30 minutes $50.00 gap ($137.10 up front) $140.00
  • All telehealth consultations take place over video.

You are eligible for a Medicare telehealth rebate if you:

Is your GP affiliated with Night Doctor?

Search by GP clinic name or suburb to check whether the patient is eligible for a Medicare rebate for telehealth. The patient must have had an in-person appointment with a GP in this clinic within the last 12 months.

    There are three components to your bill for a home visit:

    1. The gap. This is the out-of-pocket fee for your visit. It is $75 for every home visit, whatever your health cover.
    2. The up-front consultation fee. This is the most you will pay at the time of your visit. It is the gap plus the Medicare rebate you are entitled to. We process your Medicare claim for you.
    3. Additional fees occasionally apply for optional procedures and are fully refundable by Medicare. These are only charged if necessary and with your consent.

    A gap fee is the out-of-pocket cost to you for a medical service. It is the difference between the fee you pay for a consultation and what you receive back from Medicare.

    Medical practices use gap fees to show patients their out-of-pocket costs clearly, as Medicare billing is complicated and the overall cost of a consultation often cannot be calculated until after it is completed.

    Yes. Night Doctor bulk bills telehealth consultations of up to 15 minutes for every patient with Medicare cover who is eligible for a Medicare telehealth rebate. There is nothing to pay: no gap and no up-front fee.

    This includes urgent after-hours telehealth consultations after 11pm, which are bulk billed for all eligible patients.

    You are eligible for a Medicare telehealth rebate if you are consulted for an urgent issue after 11pm, are less than 1 year of age, are homeless, or have had a face to face consultation at a GP clinic affiliated with Night Doctor in the last 12 months.

    Telehealth consultations of 15 to 30 minutes are not bulk billed. A $50 gap applies for eligible patients.

    Home visits are not bulk billed. A $75 gap applies to every home visit, whatever your health cover. We charge a gap because the cost of providing high-quality care after hours cannot be covered by the Medicare rebate alone.

    You need to make sure you have sufficient funds available on your card to make the payment. When you book, our receptionist will tell you the up-front cost, excluding any additional optional procedure fees.

    We will ask for your card details at the time of booking. No funds will be taken from your card until your consultation has taken place. We will process your Medicare claim for you.

    Yes. You will be charged $150 and you will not be able to claim any of the money back from Medicare. You will not be able to use our service again until the bill has been paid.

    If you cancel less than 4 hours before your telehealth consultation time, or the start of the provisional home visit estimated arrival time provided by reception, you will be charged a $50 cancellation fee. You will not be able to claim this back from Medicare.

    If your doctor sends you an estimated arrival time that is later than the provisional arrival time provided by the receptionist, you can cancel at no cost.

    Some patients are eligible to claim Medicare rebates for telehealth performed by Night Doctor.

    In order to claim a Medicare rebate for telehealth provided by Night Doctor you will need to meet one of the following criteria:

    • You are consulted for an urgent issue after 11pm
    • You are less than 1 year of age
    • You are homeless
    • You have had a face to face consultation at a GP clinic affiliated with Night Doctor in the last 12 months

    You can check whether your GP is affiliated with Night Doctor using the search on this page.

    If you do not meet the above criteria at the time of the consultation you are not able to claim a Medicare rebate for telehealth from Night Doctor.